Statement to Membership
Pandemic Type Event Policy Update
The health, safety, and security of our members and staff will continue to be our primary concern and duty as we slowly move back to full operations. Please continue to keep the following in mind:
- If you believe you have been exposed to or have a confirmed case of a pandemic type illness, please do not come to the credit union. Virtually all transactions can be handled via phone, internet, or mobile. Cash can be obtained via ATM machines
- Our lobbies at City Hall and Eastgate will be closed to the public. Main Branch (17th St.) and Golden Eagle lobbies will be open but limited to 3 members in lobby at any one time. Depending on developments and / or State and Federal guidance we take appropriate actions regarding branch access. Paper loan applications will be accepted, and members will be allowed to complete them in person when necessary.
- . As a preventative measure, all common areas of EFCU branch locations will be wiped down hourly with disinfecting cleanser. Use of hand sanitizer, regular hand washing, and observation of social distancing guidelines are also part of our preventive measures. Please follow our distancing instructions for our safety and yours.
- We will work with any member effected by this event to overcome financial hardships resulting from it. Our team will assist all members with financial guidance and will look at all available tools to lessen the financial and personal impact.
We appreciate your patience and support during this difficult time. Remember that our staff is on the front line as well, doing their best to keep things moving in the right direction. I appreciate their dedication and effort considering the risks they take each day. We will continue to do everything in our power to preserve the financial wellbeing of our members, and the Credit Union itself. Stay safe.John Hughes
President / CEO